Frequently Asked Questions

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the LOG-IN PAGE and click "Forgot Password?" link. We will send your password to your E-mail address.

I already have an account with you. Do I need to register myself again?
No. If you already have an account with us, please use the Forgot Passord link on the LOG-IN PAGE and you will receive a new password. You can login and then change your password to a more familiar one.

When will my order ship and how much will it cost?
Orders placed by 3PM EST Monday - Friday will generally ship the same day. Orders placed after 3PM EST will ship the next business day. Need an order placed after 3PM to be shipped the same day? Give us a call and we will attempt to accommodate your needs! Custom & Club Partner Orders will typically ship in 1-3 business days.

Since shipping charges will vary by location and weight, we require customers to create an account.  Shipping rates are disclosed at checkout.  Typical orders (under 20lbs) shipped within the continental US will ship for as low as $4.99.

How long will it take for my order to arrive?
We offer the following shipping options: Next Day Air, 2nd Day Air, 3 Day Select Service and Ground Shipping. Expedited shipping is based on business days (M-F).  For example, Next Day Air shipments sent out on Friday will not arrive until Monday of the following week.  Ground shipping will typically arrive based upon the locations below. Please note that Ground Shipping delivery times are not guaranteed!

I need to return or exchange an item. What do I need to do?
Click here to review our Returns & Exchanges Policy.

How do I cancel an order?
To cancel an order, please contact our customer service team by email or call 800-974-4625 and they will process the cancellation.

Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

How can I add a shipping address to my address list?
To add a shipping address, click on Account Info. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.

Can I delete an address from my address list?
Please customer service at info@wegotsoccer.com to remove an address.

How do I make changes to an address in my list?
To edit an address, click on Account Info. The details of your account are displayed. Click on the Edit button below the address that has to be changed.

How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.

What is your returns policy?
Our returns policy is specified in the Terms of Sale.

How do I track an order?
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.