Portland Timbers - MLS

Team Uniforms - EZ Kit FAQ/Return Policy

• Due to the customization of uniform kit purchases, payment is collected immediately
• Orders may be adjusted or canceled within 24 hours of the order confirmation. Please call customer service with any adjustment requests
• Selection of expedited shipping will only expedite the time in transit, it does not impact the processing time of uniform kit orders or customized items
• Your uniform kit is selected specifically by your organization, modifications at your request cannot be made to alter the look or components of the uniform kit
• Customized items are considered final sale items and may not be returned or exchanged. This includes any item with an organization's logo, player name or number

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• Non-custom items in your uniform kit may be exchanged for in-stock sizes, Please follow the 2-step exchange process below:
• Step 1: Place an order for the new non-custom item within your organizations ordering page
• Step 2: To return the non-custom item(s) that did not fit, email info@wegotsoccer.com for your return authorization. Once the returned item(s) has been received we will issue a refund to your original form of payment
• Step 2 cannot be processed if Step 1 is not complete

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• The return of non-returnable/non-exchangeable items, without adhering to the stated policy will be returned to the customer with a $9.99 service and shipment fee to the original form of payment

EZ KIT Processing Information

The current processing time on custom orders is approximately 1-3 weeks for in-stock products.

• Orders containing a back-order will ship in multiple shipments
• Uniform Kit items are final sale, please select sizes carefully
• Selection of expedited shipping will not change the processing time, only the time in transit

EZ KIT Processing Information

The current processing time on custom orders is approximately 1-3 weeks for in-stock products.

• Orders containing a back-order will ship in multiple shipments
• Uniform Kit items are final sale, please select sizes carefully
• Selection of expedited shipping will not change the processing time, only the time in transit

EZ KIT Limited Edition Processing Information

The current processing time on uniform/custom orders is approximately 1-3 weeks for in-stock products.

• Orders containing a back-order will ship in multiple shipments
• Uniform Kit items are final sale, please select sizes carefully
• Selection of expedited shipping will not change the processing time, only the time in transit

WEGOTSOCCER REWARDS CLUB

Enter your club's code at checkout to gain FREE lifetime entry into the WeGotSoccer rewards program. Membership benefits include:

10% OFF

10% off of all regular and clearance price merchandise. 10% off your favorite jerseys, uniforms or those new cleats you've been dreaming of.

5% REWARDS CASH

5% rewards cash into your WeGotSoccer account. You can spend it on whatever you want, whenever you want!

EXCLUSIVE BENEFITS

On top of the savings, you will get access to special events, product promotions and exclusive discounts.

Product Delays and How They Impact Your Order

Turnaround times on your order may continue to be affected by the ongoing global supply chain delays we are all experiencing due to the Covid-19 Pandemic. While we have seen improved delivery from our suppliers with some items, a good deal of the products we rely on to fill your order are manufactured overseas and those delays are expected to continue well into 2022. This, combined with workplace shortages attributed to the most recent variant of the virus, keeps it a challenge to ensure the most timely turnaround of your order.

We are committed to delivering the best possible service we can and want to provide as much transparency as possible as we navigate the ongoing reality of our world and marketplace. Thank you in advance for your patience and willingness to allow us to do the best job we can to keep you on the field, geared up and playing the sport we all love.